"Providing Technology Services on the Front Lines"
Universities are leading the charge but some public libraries are trying to develop an understanding of the new technology among their staff too.
Beaufort County Library adapted the 23 Things program for her library in order to have a staff that could answer patron questions on the new technologies. Their web administrator created a twelve week voluntary technology learning program - some quit right away because it was more work than they had anticipated but the majority finished the 12 week session and enjoyed it. For more information, check their blog at http://amandabclclass.blogspot.com/
DePaul University's School for New Learning worked with their IT Department to integrate new technology into the online program. They developed the site using Blackboard - it incorporates web pages, email, discussion boards, chat rooms, small group areas, and more to create an online learning environment.
American University - Roving Technology Assistance Program assists library users with basic computing needs. Roving Tech can be contacted through the Information Desk or by clicking on the help button on all library computers and chat with a tech. Those needing more extensive help are referred to the university's many free workshops.
North Carolina State University - reduced its print collection and introduced high-end computer work stations (and a Wii!) Ask Us via e-mail, telephone, virtual chat, or at the reference desk. Search Assist is a librarian search service offering convenient, expert database searching.
Interesting programs for providing technical assistance!
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